License returns will be honored within 7-15 days of the purchase date for the following reasons only:
The error made in order processing (for example, incorrect registration number, duplicate service ordered, wrong platform and so on).
List the following information in the body of your email:
Please describe the issue and/or reasons you do no longer want to use the services.
Upon receipt of your request, all eligible refunds will receive a credit within 7 to 10 business days. Due to billing cycles, the refund may not appear on the same credit card statement as the original charge.
Fraudulent Credit Card Charges or Fraudulent Claims – All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.